When any service is outsourced, its performance should be closely monitored. We provide this service to organisations that seek to ensure services are delivered to agreed specifications and comply with current legislation.
Litmus monitors over 150 contracts to ensure no nasty surprises at the end of each operational period.
We analyse key areas monthly, including delivery to the required standards, compliance, and performance. We support clients through regular communication and a survey/audit to validate the service. Where variances are identified, we will report back with recommendations for any remedial action.
Where key performance indicators have been agreed and form part of the contract, we will monitor such KPIs at the contracted intervals.
● Monitor supplier’s performance monthly or bi-monthly
● Measure the performance against statutory compliance
● Meet quarterly to discuss the successes and challenges of the service provision
● Make written recommendations regarding any actions which need to be instigated against the findings of our conversations
● Provide an annual Premises Compliance Evaluation
● Make recommendations on any remedial requirements from our findings
● Help implement any further necessary improvements/changes
● Provide continuous assessment of changes or new statutory requirements
● Set up formal monthly discussions with the contractors and supply chain
● Make recommendations to any skills matrix and training requirements for in-house employees
Let us know if you think we would be a good fit.